Frequently Asked Questions
Everything you need to know about shopping with SOGO Malaysia Online.
What are the available delivery options and charges?
We offer standard delivery across West and East Malaysia. Shipping fees are calculated based on the weight of your order and your location, with free shipping promotions often available for orders exceeding a specific minimum spend.
Can I return an item if I am not satisfied with my purchase?
Yes, we accept returns within 14 days of receipt for most items, provided they are in original, unworn, and unwashed condition with all tags attached. Please note that certain categories like innerwear and cosmetics are non-returnable for hygiene reasons.
What payment methods do you accept?
SOGO Malaysia supports a variety of secure payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay, Boost, and TNG eWallet.
Can I earn SOGO Card points for online purchases?
Absolutely. You can link your SOGO Membership Card to your online account to earn points for every Ringgit spent. These points can be used for future redemptions both online and at our physical department stores.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's website where you can monitor your shipment's progress in real-time.
Are the products sold online authentic?
Yes, SOGO Malaysia guarantees that all products sold on our platform are 100% authentic and sourced directly from official brand partners and authorized distributors.